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Microsoft Certified Desktop Support Technician (MCDST)

A Microsoft Certified Desktop Support Technician (MCDST) works in the complex computing environments of small, medium-sized, and large organizations. Candidates should have six to twelve months of experience in supporting end users of a client operating system.

By earning the MCDST credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.

Windows XP (Windows 7 not available yet, Vista upgrade available.)

To earn the MCDST credential, you must pass both of the following exams, in any order.

Required exams

Exam 70-271: Supporting Users and Troubleshooting a Windows XP Operating System

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System

Windows 7 not available yet, Vista upgrade available.

Upgrade Paths

Upgrade your MCDST certification to MCTS and MCITP on Windows Vista certifications

As a Microsoft Certified Desktop Support Technician (MCDST), you can upgrade your credential to include a Microsoft Certified Technology Specialist (MCTS) certification and a Microsoft Certified IT Professional (MCITP) certification on Windows Vista, by passing just one exam.

These added credentials validate your comprehension of Windows Vista, your ability to deploy and support this operating system, and your skills in troubleshooting network connectivity and application issues.

Current certification

Certification goals

Required exam

MCDST (Windows XP)

MCTS: Windows Vista, Configuration

 

and

 

MCITP: Enterprise Support Technician (Windows Vista)

Exam 70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support

 

Note If you have an MCDST, you can use Exam 70-621 toward certifications that list Exam 70-620 as a requirement (for example, MCTS: Windows Vista, Configuration).

Upgrade to MCITP: Consumer Support Technician

After you pass Exam 70-621, you have completed the prerequisite for the MCITP: Consumer Support Technician credential. This credential highlights your expertise in supporting a broad range of issues related to Windows Vista, including client operating systems, desktop applications, mobile devices, networking, and hardware support. It is the right option if you want to build expertise in home user support or consumer retail support.

Current certifications

Certification goal

Required exam

MCDST

(Windows XP)

 

MCTS: Windows Vista, Configuration

 

MCITP: Enterprise Support Technician

MCITP: Consumer Support Technician

Exam 70-623: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

 

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Detail will soon be available, please contact us at info@cyber-minds.com for more details in the meantime.

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